Testimonial INETD

After we had analyzed e-mail use in our company, we felt that we needed to review the way that we operate and cooperate. Even though a culture shift or a change in habits is never easy, today we are convinced that we made the right choice.

 

Why did you install a solution for email management and collaboration?

Our company operates from several sites which means lots of travelling to and from. An email and collaboration management solution allowed us to save valuable time and share information with each other in a simple manner. In the course of the project we realized that we had picked up some bad habits and that we were performing a lot of unnecessary tasks each day. And although some things still need improvement, the organization of our teams is now more standardized and the work has been simplified. That lets us concentrate on our core activity and on our customers.

 

Are you happy with SmartMail?

After we had analyzed email use in our company, we felt that we needed to review the way that we operate and cooperate. Even though a culture shift or a change in habits is never easy, today we are convinced that we made the right choice. Implementing SmartMail in our enterprise means that information circulates quickly and is also efficiently managed. At the same time, we have cut back on paper usage!

 

Was it easy to get users to accept the new way of working?

It was not simple at the beginning since we had to take a wholly new approach to our work to that to which we were used. But using the application itself is not complicated at all, since it uses standard functionalities. Of course, each member of staff has had to adjust to the new ways of working and collaborating. For some employees this change was very easy, but others did find it a bit harder." That is why extra coaching session were organized. We can say that now everybody is making effective use of the application.

 

What have you gained with SmartMail?

Vanessa Godin, Commercial Assistant: "As the central contact within the company, I am convinced that SmartMail helps with the storage and organization of the information that I and all other employees of the company need. Using SmartMail saves me a lot of valuable time."

 

Was this easy for you?

No, it wasn’t easy, because I had never worked this way before. But by routinely using these tools I’ve been getting continuously better, making my work better organized.