Testimonial Tonus

We wanted to position ourselves as an innovative company. For us, innovation means ‘cooperation’. We were looking for a solution which would put us in a position to manage the information which circulates in the company.

 

Why did you install a solution for email management and collaboration?

After starting up our company we realized very rapidly that it was important to plan the management of day to day tasks well, to monitor them and to familiarize them to all staff. Thanks to this type of solution, no tasks or customers requests get overlooked. On the contrary, they are handled with a great deal of respect which allows us to provide a high quality service to our customers.

 

Are you happy with SmartMail?

We wanted to position ourselves as an innovative company. For us, innovation means ‘cooperation’. We were looking for a solution which would put us in a position to manage the information which circulates in the company. Thanks to SmartMail, this information is managed quickly and efficiently.

 

Was it easy to get users to accept the new way of working?

We are a young and dynamic company. Our staff was able to adapt to the new way of working without difficulty. The workload is ever-increasing which means that this way of working has become vital to our staff. They cannot understand why the working methods of previous employers were so different. Working without SmartMail is just not an option for them anymore.

Andreia Martins, secretary: "Very easy. The solution is very intuitive and simple to use. SmartMail is perfectly suited to the needs of our organization. It means that I constantly have a full overview of my daily tasks and the tasks which are waiting for me."

 

What have you gained with SmartMail?

Thanks to SmartMail my tasks are clearly visible and planned. The integration of email into tasks allows me to keep on top of the changes that have been made, both internally and externally, for each operation. Now I can be sure that my work is being dealt with in an organized manner and that I have not forgotten anything.